Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.

Patient Access

Online services allow you to:

  • book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • order repeat prescriptions
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals

How to register for Online Services

If you have not used our online services before you will need to:

  • Come to the Surgery and provide photo ID so we can confirm your identity and the receptionist will then issue you with a username and password.
  • Enter your registration details exactly as shown on the form.
  • After registering, log on with your username and password.

From 31st October 2023, the Government has contractually required GP practices in England to facilitate access to prospective health information from your GP medical record to be available to you via the NHS app.

Houghton Medical Group takes data protection very seriously and in light of these changes we have carried out a review called a Data Protection Impact Assessment (DPIA). This assessment has highlighted some risks if we were to allow access to all patients without first reviewing their medical record. We have therefore decided to provide access on an “opt in” basis. Online access will be helpful for most patients, but the process of making this available to everyone has created unnecessary risks such as those described by domestic violence charity Refuge.

What happens next?

If you wish to have full prospective record access, then please let us know. We will ask you to fill out a consent form which will explain the data protection implications of record access and your acceptance of the risks and limitations associated with us providing this access to you. We will then place your request on our waiting list for actioning as soon as we practically can.

If you think record access may be harmful to you, please let us know. If your device is not your own or is shared in a way which makes this uncomfortable, or you have reason to be concerned, you can send us a message asking for “prospective access” to be turned off for your record. Deleting the NHS app isn’t enough if someone else knows your NHS Login username and password and has the app on their device.


You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

What the NHS App does

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
  • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
  • book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
  • check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
  • register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
  • find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
  • view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
Quote / Testimonial:

If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

For more information go to

Get Started

Get the app

Non-urgent advice: Having Problems?

Download the NHS App

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at